We hope that you will be delighted with your order however if for any reason you are not completely satisfied with the product(s) you bought from MyShowcase, we are happy to replace or refund you the cost of the product(s), provided that;
Please follow the 3 steps below to return items to MyShowcase:
Step 1: Obtain a refund or replacement form.
Email our customer support team on firstname.lastname@example.org to obtain a form to complete.
Step 2: Send the products for refund or replacement back to us at the address below.
Unit 7, Quayside Lodge
William Morris Way
London, SW6 2UZ
The package must contain:
Step 3: Refund or replacement processing
We will process your return as quickly as possible, however during busy periods, please allow a maximum of 7 working days for your refund or replacement to be processed. If you are returning a faulty item within 14 days, we will refund you the cost of the return postage if we conclude that the product is defective.
Returning a Magnitone London product?
If you are returning a Magnitone London product, we ask that you send the unwanted or faulty product back to Magnitone directly. Please see their refund process below:
Magnitone's customer service line is open Monday - Friday 9:30am - 5:30pm on +44 (0) 330 223 1066
Email support open Monday - Friday 9am - 5pm here (replies within 24 hours).
Your statutory rights are not affected.
We feel sure you will have total satisfaction from your purchase and how we resolve your issue.
However, any consumer who is still not satisfied may wish to access an Alternative Dispute Resolution (ADR) provider (an out-of-court complaint handling service). MyShowcase does not agree to its consumer complaints being handled by ADR providers which can be accessed via the EU Online Dispute Resolution (ODR) platform.
Instead, the UK Direct Selling Association (the DSA) offers an out-of-court dispute handling service which is specific to direct selling companies such as MyShowcase who are members of the DSA. DSA members agree to abide by the DSA Codes of Practice.
For details of the DSA Codes of Practice and its out-of-court complaint handling arrangements visit www.dsa.org.uk