Refunds & Replacements Policy

We hope that you will be delighted with your order however if for any reason you are not completely satisfied with the product(s) you bought from MyShowcase, we are happy to replace or refund you the cost of the product(s), provided that;

• you contact us within 14 days of receiving the product(s)
• they are in their original, unopened and unused condition when we receive them

You are responsible for the cost of return postage. We will refund the same card used for payment.

Step 1: Print your Returns/Replacement Form from HERE

Step 2: Send the products back to us at:

   Returns
   MyShowcase Ltd
   Unit 7, Quayside Lodge
   William Morris Way
   London, SW6 2UZ

The package must contain:

• the completed refund/replacement form
• the product(s) in their original packaging (make sure to wrap them securely)

Step 3: Processing

We will process your return as quickly as possible, please allow a maximum of 7 working days. If you are returning a faulty item within 14 days, we will refund you the cost of the return postage if we conclude that the product is defective.

Returning a Magnitone London product?

If you are returning a Magnitone London product, we ask that you send the unwanted or faulty product back to Magnitone directly. Please see their refund process below:

Magnitone's customer service line is open Monday - Friday 9:30am - 5:30pm on +44 (0) 330 223 1066
Email support open Monday - Friday 9am - 5pm here (replies within 24 hours).

Provide your warranty number and Magnitone will assess the issue

If faulty Magnitone will send you a mailing label to return the item to Magnitone, free of charge.

On receiving the item, Magnitone will check it and either arrange a return or replacement

Replacement or brand new item sent direct to customer on Royal Mail 48hr service

Total time from first contact to new product is normally 5 days. Your statutory rights are not affected.

Dispute Resolution

We feel sure you will have total satisfaction from your purchase and how we resolve your issue.

However, any consumer who is still not satisfied may wish to access an Alternative Dispute Resolution (ADR) provider (an out-of-court complaint handling service). MyShowcase does not agree to its consumer complaints being handled by ADR providers which can be accessed via the EU Online Dispute Resolution (ODR) platform. 

Instead, the UK Direct Selling Association (the DSA) offers an out-of-court dispute handling service which is specific to direct selling companies such as MyShowcase who are members of the DSA. DSA members agree to abide by the DSA Codes of Practice. 

For details of the DSA Codes of Practice and its out-of-court complaint handling arrangements visit www.dsa.org.uk

Updated: April, 2017